GRS information
Scheme regulations, feedback, appeals and complaints — GRS is always open to feedback from internal and external interested parties.
Schemes within our scope
We provide certification services for the following IAF schemes. To obtain a copy of our Scheme Regulation, email certification@grscertification.com or call 1300 007 477.
Independence is not negotiable
GRS understands the importance of impartiality in undertaking management system certification. All personnel — internal and external — are required to declare and remain free from any conflict of interest, and certification decisions are made independently of the audit team.
GRS does not offer or provide management system consultancy, internal auditing to its certified clients, or any service that would compromise the impartiality of its certification activities.
Read the full impartiality statement →Raise an appeal
or complaint
Every submission is reviewed independently and confidentially by staff outside the audit team involved.
What happens next
- 01
Received
You'll get an instant confirmation with your case reference.
- 02
Acknowledged
A reviewer independent of the engagement confirms receipt within 2 business days.
- 03
Resolved
You'll receive a substantive response within 5 business days.
Request for information
Interested parties can request information on our processes and certified clients. The JAS-ANZ public register is also available online.